A MESSAGE FROM OUR PRINCIPALS
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William W. Wolfe, CHA – Principal |
Kenneth J. Castrop - Principal |
In every business transaction there are three priorities of equal importance that must be satisfied:
- First, and most importantly, is the obligation to ensure that the owner/investor achieves the maximum return on the investment dollar while safeguarding the physical asset.
- The second is the requirement that we exceed the expectation of every guest, satisfying their needs, and developing a positive continuing relationship.
- The third is the need to provide each employee with a safe and secure work environment, a fair rate of pay and benefits in each position, and the potential for future career development.
From day one CWB Property Management’s highest priority has been to successfully satisfy each of those priorities. We further understood that none of these priorities could be achieved unless every business unit under our guidance operated proficiently and professionally, enjoying a healthy rate of net operating profit. Though innovation and change have been integral to our growth, our priorities have remained intact. In the future, these priorities will continue to guide us to achieve our mission and vision in new and exciting ways.
Our objectives reflect the values of our corporate culture and those values touch every element of our daily effort.
Our Primary Objectives:
Drive Revenue – Revenue is the lifeblood of our business. It is the first critical ingredient to success. We achieve superior top-line revenue results by offering products that speak to our customer's unique needs in each market. We utilize strategic market segment strategies to drive direct sales and we employ advanced Revenue Management techniques to maximize yield.
Superior Financial Performance – Our results speak for themselves. We serve our owners and investors through our attention to detail, effective cost controls, and focused sales and marketing efforts. These efforts produce superior bottom lines.
Guest and Associate Satisfaction – We exist to serve our guests and make every experience special. Being able to anticipate and resolve problems, constantly improving our services and surroundings for the delight of our customers and extending a winning attitude towards the people we serve is what we provide—without exception.
Our associates are the key to our guest satisfaction and the continuous improvement of our services. For this reason, we are committed to developing and empowering them to exceed our goals, as well as theirs.
Quality Products – The quality of our hotels and services is unparalleled. We believe that quality cannot be compromised at any time, for any reason. It is the central focus of every decision and purchase we make.
Our size and experience are strengths in today's competitive hospitality environment. We are successful in developing and operating hotel properties in three different market segments, (full service, limited service, and all suites). We are large enough to offer experience and stability, but small enough to stay personally involved in our hotels.
We invite you to experience a true business partner in the hospitality industry.
5775 Perimeter Drive • Suite 290 • Dublin, OH 43017 • t. (614) 793-2244